Prestige Shuttle is a passenger and goods transportation company that owns and operates its own fleet of buses. We provide reliable, comfortable, and timely travel services, allowing customers to book tickets easily online or through our sales channels.
The arrival and departure times shown on your ticket are planned schedules and may be affected by unavoidable circumstances such as traffic, weather conditions, or road closures. However, buses will never depart earlier than the scheduled time stated on the ticket.
Passengers are advised to reconfirm their boarding location and departure time on the day of travel by contacting our customer support team.
Passengers must present the following at the time of boarding:
SMS or email confirmation of the ticket.
In some cases, a printed copy of the ticket may be required (this will be indicated during booking).
Valid proof of identity (e.g., National ID, Passport, Driver’s License, Voter ID, or Work ID).
Passengers should arrive at the boarding point at least 30 minutes before the scheduled departure.
Any issues or grievances should be reported within 7 days of travel for investigation and resolution.
A booking is considered confirmed once the booking confirmation page is displayed to the customer, even if SMS or email delivery fails. In such cases, customers can request a resend from our support team.
Payment Gateway/Service Charges: Prestige Shuttle will not charge additional fees unless clearly stated during the booking process.
Operating and maintaining our own fleet of buses to ensure safety and comfort.
Providing accurate ticketing services and ensuring all bookings are recorded in our system.
Sending ticket confirmations, cancellations, and updates via SMS and/or email.
Offering customer support for booking, cancellation, refund, or service-related inquiries.
While we strive for punctuality and excellent service, certain circumstances are beyond our control, including:
Delays caused by traffic, weather, or unforeseen incidents.
Passenger late arrival at the boarding point.
Loss or damage to baggage (unless covered under specific baggage protection terms).
Passenger phone unreachable during boarding calls.
Change of boarding points or seat allocations when operationally necessary.
Refusal to carry certain items such as prohibited goods, explosives, or oversized cargo.
In-bus amenities being unavailable due to technical issues or operational changes.
Fare changes due to seasonal pricing, promotions, or seat selection.
Luggage Policy: Passengers may carry up to 15–20 kg of personal baggage (bags or suitcases). Prestige Shuttle reserves the right to refuse certain items or charge extra for oversized/extra baggage. Please confirm with our support team before travel if carrying additional or special items.