Booking your ticket with prestige shuttle is fast and hassle-free. you can purchase tickets directly through our website or via our android and ios mobile apps.

Simply follow these steps:

• Select your boarding point and destination, Along with your travel date.
• Click Search To view available buses.
• Compare operators schedules seat availability and fares.
• Choose the option that best suits your preferences.
• Enter your passenger details and payment information To confirm your booking.

Your e-ticket will be issued instantly after successful payment.

Prestige shuttle offers secure and convenient payment options to make your booking process smooth and reliable. currently you can pay using:

• M-pesa

All transactions are processed safely to ensure a hassle-free experience when purchasing your bus tickets.

You can conveniently cancel your prestige shuttle ticket online using the Manage Ticket Option.

To cancel:

• Go to the prestige shuttle website or mobile app.
• Navigate to Manage Ticket.
• Enter you PNR number To retrieve your booking.
• Select the ticket you wish to cancel and follow the prompts.

Please note that cancellations are subject to Prestige Shuttle’s cancellation policy, And any eligible refund will be processed back to your original payment method after applicable deductions.

Once your cancellation has been successfully confirmed through Manage Ticket > PNR Search, The refund process will be initiated automatically.

• Refunds are credited back to your original payment method.
• Processing times may vary depending on your bank or payment provider but typically take 3–7 business days.
• The refund amount will be calculated according to Prestige Shuttle’s cancellation policy, After deducting any applicable cancellation charges

If you face any difficulties while booking your ticket our customer support team Is here to help.

You can reach us through:

• Live Chat: On the prestige shuttle website or mobile app.
• Email: [email protected]
• Phone: +254790491750

Our support team is available to guide you through the booking process resolve technical issues and answer any queries to ensure a smooth travel experience.